RCG Pet Waste Removal LLC
Terms of Service

Effective Date: September 29, 2026

These Terms of Service govern services provided by RCG Pet Waste Removal LLC (“RCG,” “we,” “us,” or “our service”). By enrolling in service, the customer agrees to the applicable service details confirmed by RCG and these Terms of Service.

1. SCOPE OF SERVICES

Service Description

RCG provides pet waste removal within the agreed service area. Available service options include:

• Weekly Pet Waste Removal
• Biweekly Pet Waste Removal (every other week)
• One-Time Cleanup
• Qualifying Commercial Pet Waste Removal

Collected pet waste is bagged and removed from the property at the end of each completed service visit.

Submitting a quote request does not schedule or confirm service. Before service begins, RCG will review and confirm the property, service area, requested service frequency, pricing, route availability, and any applicable access requirements.

Service begins only after the customer and RCG have confirmed the service details and required service enrollment has been completed.

Property Accessibility

Customers are responsible for providing safe and reasonable access to the agreed service area on the confirmed service day.

If RCG arrives for a confirmed service visit and cannot access the agreed service area because required access was not provided, the scheduled service charge may still apply.

Customers should notify RCG before the scheduled visit if access will not be available.

Obstructions and Yard Conditions

RCG will work around lawn furniture, toys, equipment, and other objects but is not required to move them.

Service is limited to visible pet waste within the agreed service area. High grass, leaves, vegetation, debris, standing water, snow, or other conditions may prevent pet waste from being visible or reasonably accessible.

RCG will collect visible and reasonably accessible pet waste but is not responsible for pet waste that cannot reasonably be seen or accessed because of property conditions.

2. PET SAFETY AND PROPERTY CONDITIONS

Pet Containment

Customers are responsible for properly containing pets when requested by RCG and for maintaining gates, fences, latches, and other access points.

For safety, RCG may require pets to remain indoors or otherwise securely contained while service is being performed.

RCG will take reasonable care to secure gates or access points used during service based on the condition and type of gate, fence, or latch.

Customers are encouraged to check gates and access points before allowing pets outside following service.

To the extent permitted by applicable law, RCG is not responsible for a pet’s escape resulting from defective or inadequately maintained gates, fences, latches, preexisting property conditions, or the customer’s failure to properly contain the pet.

Property Damage

Customers are responsible for maintaining gates, fences, landscaping, structures, irrigation equipment, and other property features in safe and usable condition.

To the extent permitted by applicable law, RCG is not responsible for damage caused by defective, deteriorated, improperly installed, or inadequately maintained property features or preexisting property conditions.

3. BILLING, PAYMENT, AND SERVICE ENROLLMENT

Quote and Service Enrollment

Before recurring service begins, RCG will confirm:

• The property and service area
• The selected service frequency
• The recurring price or price per service visit
• Route availability
• Any access requirements
• The applicable cancellation terms

The customer will receive service-enrollment information containing the confirmed service details.

Invoices and secure payment options are provided through QuickBooks. Payment-card or bank-account information is not collected through RCG website quote forms.

Recurring Payment Authorization

If recurring or automatic payment authorization is required for a customer’s service arrangement, authorization will be completed through QuickBooks or its payment-processing services.

RCG will not charge a customer’s payment account for a recurring-service arrangement until the customer has affirmatively agreed to the applicable recurring-service terms and payment arrangement.

If a payment is declined, returned, or otherwise unsuccessful, the customer must provide a valid payment method or resolve the outstanding balance before additional recurring service may be provided.

Past-Due Accounts and Collections

Accounts that remain unpaid for 30 days may be referred to a third-party collection agency, as permitted by applicable law, after reasonable attempts have been made to contact the customer and resolve the outstanding balance.

4. RECURRING SERVICE AND CANCELLATION

Recurring Service

Weekly and biweekly services are recurring services.

Recurring service continues until canceled by the customer or discontinued by RCG.

There is no fixed-term commitment or minimum number of recurring service visits unless a specific minimum obligation is clearly disclosed and agreed to during service enrollment.

Before recurring service begins, RCG will provide the customer with the confirmed recurring service frequency, recurring charge or price per visit, cancellation policy, and instructions for canceling service.

Customer Consent

Recurring service and any applicable recurring-payment arrangement will begin only after the customer affirmatively agrees to the applicable recurring-service terms.

RCG will provide confirmation of the recurring-service terms and cancellation instructions in a form the customer can retain.

Cancellation of Recurring Service

Customers may cancel recurring service by contacting RCG at:

Email: rcgpetwasteremoval@gmail.com
Phone: (503) 791-5971

To avoid a charge for the next scheduled service visit, RCG requests that cancellation be received at least 24 hours before that scheduled visit.

If cancellation is received less than 24 hours before a scheduled visit, charges associated with that visit may still apply if the visit has already been routed, attempted, or completed.

Charges for services already completed or properly attempted remain due.

Material Changes to Recurring Service

If RCG makes a material change to the terms of an existing recurring-service arrangement, including an applicable pricing change, RCG will provide clear notice of the change before the change takes effect.

The notice will include information about how the customer may cancel recurring service.

5. SERVICE CHANGES, WEATHER, AND SCHEDULING

Weather and Unsafe Conditions

RCG generally provides scheduled service during normal Oregon Coast weather.

Severe weather, unsafe conditions, road conditions, property conditions, access problems, emergencies, observed holidays, or other circumstances outside RCG’s reasonable control may require service to be delayed, rescheduled, or adjusted.

RCG may adjust service schedules for holidays observed by RCG.

Individual Visit Changes

Customers should provide at least 24 hours’ notice when requesting cancellation or rescheduling of an individual service visit.

Changes are subject to route availability and are not guaranteed.

6. ONE-TIME CLEANUPS

One-Time Cleanup is a single service visit and does not automatically enroll the customer in recurring service.

Pricing for a One-Time Cleanup may be based on factors including the size of the agreed service area, the amount of accumulated pet waste, accessibility, and property conditions.

Any quoted One-Time Cleanup price and service details will be confirmed before service begins.

7. COMMERCIAL AND MANAGED PROPERTIES

Commercial pet waste removal may be available for qualifying apartments, condominiums, HOAs, managed properties, and shared pet-use outdoor areas.

Commercial service is subject to property review, service needs, pricing, access requirements, and route availability.

Checking or restocking existing pet waste stations may be included in some qualifying commercial or managed-property agreements after property review.

Pet waste station installation is not offered as a standard service.

Specific commercial service requirements may be included in a separate written quote, service enrollment, or property-service agreement.

8. PRIVACY AND PERSONAL INFORMATION

RCG collects information such as customer names, contact information, service addresses, property information, quote information, and service-related details as necessary to:

• Respond to quote requests
• Establish and manage service
• Communicate with customers
• Provide requested services
• Maintain business and customer records
• Process billing and payments
• Comply with legal requirements

Payment information is processed through QuickBooks or its payment-processing services and is not collected through RCG website quote forms.

RCG does not sell customer personal information.

Customer information may be disclosed to service providers used to operate the business, process payments, maintain customer records, provide website or technology services, or comply with applicable legal requirements.

RCG uses reasonable administrative, technical, and physical safeguards appropriate to the nature of the information in its possession to protect personal information from unauthorized access, use, disclosure, or disposal.

9. CHANGES TO THESE TERMS

RCG may update these Terms of Service when business practices or legal requirements change.

Changes that materially affect an existing recurring-service arrangement will be communicated to affected customers before the material change takes effect, along with information about how to cancel recurring service.

The current version of these Terms will be available through RCG’s website.

10. CONTACT INFORMATION

RCG Pet Waste Removal LLC

Phone:
(503) 791-5971

Email:
rcgpetwasteremoval@gmail.com

Website:
www.rcgpetwasteremoval.com